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Delivery and Returns Policy

Justgemstone promises an easy and convenient return to its customers…

We are dedicated at offering the best online gemstone shopping experience by ensuring the best services. To us, the satisfaction of our customers tops the priority. Hence, we recommend our buyers to read through our return policy terms and conditions for better understanding of the process and charges.

If, because of any reason, you are not happy with your purchase, you may return the gem(s) following the guidelines mentioned below:

  • You may return your gemstone(s) within 30 days of receiving your order.
  • We accept goods in original and undamaged conditions along with the original bar-coded gem bag.
  • To initiate the return process, send us an email asking for a Return Authorization Number (RAN) and we shall send you the same along with Additional Return Instructions.
  • Orders must be returned with the RAN issued, otherwise return can be rejected.
  • The expenses on return packaging and shipping charges will be the responsibility of the sender.
  • Do not refuse postal delivery. If the buyer refuses to accept the order then he shall be responsible for the full value of the goods if they are lost or damaged along with brokerage charges and duties on return.
  • The process of refund will follow the reverse channel of payment.
  • The costs of shipping, credit card processing and insurance are non-refundable.
  • We do not charge restocking fees.
  • We do not offer any replacements.